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Privacy Policy & Terms.

Last Updated: August 19, 2026

Privacy Policy

At Beholden Visuals, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you visit our website, beholdenvisuals.com, book real estate media services, or communicate with us.

1. Information We Collect

We may collect personal information directly from you, including but not limited to:

  • Contact Information: Your name, business name, phone number, email address, and billing address.
  • Property Information: Listing addresses, property access details, and specific instructions for media production.
  • Billing and Payment Data: Credit card information and payment history (processed securely via our booking and payment partners).
  • Communications Data: Information you provide when contacting us via email, phone, web forms, or text messages.

2. How We Use Your Information

We use the information we collect to operate our business and deliver services, including to:

  • Schedule, coordinate, and perform real estate photography, drone shoots, 3D tours, and walkthrough videos.
  • Send scheduling confirmations, reminders, invoice receipts, and media delivery links.
  • Communicate with you regarding changes to appointments, pricing, or operational hours.
  • Process payments and maintain accurate accounting.

3. SMS/MMS Messaging Program & Consent

Beholden Visuals sends informational and conversational SMS messages, including appointment scheduling and confirmations, property access coordination, order and service updates, customer support, and responses to customer inquiries. Message frequency varies based on your requested services and scheduling needs. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out.

Opt-in consent is obtained either through online booking checkboxes, verbal opt-in during scheduling calls, or written request. Consent is voluntary and is not a condition of any purchase.

4. Strict Privacy Rule for Mobile Information (SMS)

We respect your mobile privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

5. How to Opt-Out of SMS Messages

If you no longer wish to receive text messages from Beholden Visuals, you can opt out at any time by:

  • Replying STOP to any message you receive.
  • Calling us directly at (713) 487-7119 and requesting verbal opt-out.
  • Sending an email with your request to info@beholdenvisuals.com.

Upon receiving your request, we will send one final SMS confirming your opt-out status, after which no further text messages will be sent to that number unless you explicitly re-consent.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against loss, unauthorized access, disclosure, or alteration. Access to personal info is strictly restricted to authorized staff who require the information to perform services.

7. Your Rights and Choices

You may request to access, update, or delete the personal information we hold about you by emailing us at info@beholdenvisuals.com. We will fulfill your request in accordance with applicable laws.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Terms & Conditions

Welcome to beholdenvisuals.com. By accessing our website, booking media services, or electing to receive communications from us (including SMS notifications), you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Service Offerings and Delivery

Beholden Visuals provides premium real estate media, including photography, aerial drone coverage, walkthrough videos, social media reels, 3D virtual tours, and schematic floor plans. Our standard service guarantees delivery of photography and floor plan media within 24 hours of the shoot completion, unless otherwise specified. Video edits and virtual staging may require up to 48 hours for processing.

2. Bookings, Cancellations, and Rescheduling

Bookings are made online through our portal or verbally over the phone. We request at least 24 hours' notice for cancellations or rescheduling. Cancellations made less than 24 hours prior to the scheduled shoot time may be subject to a cancellation fee. Weather-related cancellations (e.g., heavy rain or high winds that prevent safe drone flight) will be rescheduled at no additional charge.

3. SMS/MMS Mobile Messaging Terms

Beholden Visuals sends informational and conversational SMS messages, including appointment scheduling and confirmations, property access coordination, order and service updates, customer support, and responses to customer inquiries. Message frequency varies based on your requested services and scheduling needs. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out.

  • Opt-In Consent: You consent to receive communications by providing your mobile number during online booking, verbally opting in over the phone during scheduling, or signing a written booking request. By doing so, you consent to receive text messages from Beholden Visuals at the number provided. Consent is not a condition of purchase.
  • Opt-Out (STOP): You can cancel mobile communications at any time. To unsubscribe, reply STOP to any message you receive, call us at (713) 487-7119, or email us at info@beholdenvisuals.com.
  • Assistance (HELP): If you require assistance, reply HELP to any message, email info@beholdenvisuals.com, or call (713) 487-7119.
  • Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

4. Intellectual Property and Licensing

Beholden Visuals retains ownership of all media captured (including photographs, video files, and 3D tours). Upon payment in full, the booking agent is granted a non-transferable, royalty-free license to use the media for the marketing of the specific property listing. This license is valid for the duration of the listing and expires once the property sells, is leased, or is taken off the market. Re-licensing media to third parties (such as builders, stagers, or other agents) is strictly prohibited without written consent.

5. Payment Terms

Invoices are generated upon delivery of the media. All invoices must be paid in full to download high-resolution unwatermarked deliverables. Unpaid balances beyond 30 days are subject to interest and late fees.

6. Limitation of Liability

Beholden Visuals is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. Our total liability under any booking is limited to the amount paid for the specific services rendered.

7. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated here by reference. To understand how we handle data and specifically protect mobile SMS details, please review the Privacy Policy section above.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

9. Contact Information

For questions or comments regarding these Terms & Conditions, please contact us at:

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