LEGAL INFORMATION

Privacy Policy

Last Updated: August 19, 2026

At Beholden Visuals, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you visit our website, beholdenvisuals.com, book real estate media services, or communicate with us.

1. Information We Collect

We may collect personal information directly from you, including but not limited to:

  • Contact Information: Your name, business name, phone number, email address, and billing address.
  • Property Information: Listing addresses, property access details, and specific instructions for media production.
  • Billing and Payment Data: Credit card information and payment history (processed securely via our booking and payment partners).
  • Communications Data: Information you provide when contacting us via email, phone, web forms, or text messages.

2. How We Use Your Information

We use the information we collect to operate our business and deliver services, including to:

  • Schedule, coordinate, and perform real estate photography, drone shoots, 3D tours, and walkthrough videos.
  • Send scheduling confirmations, reminders, invoice receipts, and media delivery links.
  • Communicate with you regarding changes to appointments, pricing, or operational hours.
  • Process payments and maintain accurate accounting.

3. SMS/MMS Messaging Program & Consent

We use SMS communications (via Grasshopper and associated networks) to coordinate schedule updates, arrival notifications, and deliver instructions related to your requested services. Opt-in consent is obtained either through online booking checkboxes, verbal opt-in during scheduling calls, or written request.

By providing your phone number and electing to receive messages, you consent to receive informational and transactional SMS messages from Beholden Visuals. Consent is voluntary and is not a condition of any purchase.

4. Strict Privacy Rule for Mobile Information (SMS)

We respect your mobile privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

5. How to Opt-Out of SMS Messages

If you no longer wish to receive text messages from Beholden Visuals, you can opt out at any time by:

  • Replying STOP to any message you receive.
  • Calling us directly at (713) 487-7119 and requesting verbal opt-out.
  • Sending an email with your request to info@beholdenvisuals.com.

Upon receiving your request, we will send one final SMS confirming your opt-out status, after which no further text messages will be sent to that number unless you explicitly re-consent.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against loss, unauthorized access, disclosure, or alteration. Access to personal info is strictly restricted to authorized staff who require the information to perform services.

7. Your Rights and Choices

You may request to access, update, or delete the personal information we hold about you by emailing us at info@beholdenvisuals.com. We will fulfill your request in accordance with applicable laws.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: